When you fail, when you make a mistake, keep your head―unless you can think of a lot of situations that were actually improved by panic. And, own up to your mistake―to yourself and to any others involved. Anyone who doesn't realize that's the best course of action hasn't been paying much detriot red jersey attention to
The Bay of Pigs was a massive fiasco. Privately, Kennedy was convinced he'd been deceived by the CIA. But publicly, he immediately took full responsibility. He was president, so it certainly was his responsibility. He looked more presidential, not less for accepting that. Contrast his response with Nixon trying to pin the Watergate cover-up on one subordinate after another, Reagan forgetting most of his presidency once he got under oath during Iran/Contra, and Clinton's tortured exercises in microscopic hair splitting.
Tip: When in doubt, tell the truth.
If you can't admit your mistakes to yourself, you're never going to learn from them, and you're going to keep repeating them. When you admit mistakes to others who might be affected, you're showing confidence. It's astonishing how well the phrase, "Boy, I screwed that up, let me take care of it," works―if you don't have to use it too often.
When Alfred P. Sloan ran General Motors, he used to say that a manager who is right half the time is doing very well indeed. Managers, co-workers, employees, salespeople, customer service reps, or anyone else for that matter who pretends to be right all the time is simply revealing his insecurity. He's seldom fooling anyone anyway.
Taking responsibility can be difficult. It's not just politicians who have an easier time detriot red jersey saying, "Mistakes were made," than "I made a mistake." As if the mistakes were some sort of unavoidable act of nature.
A corporation that had recently become a Wall Street darling had to announce that they'd miscalculated their earnings for the previous quarter. The stock price plummeted. The next day I was called in for a little damage control. The volatile chief financial officer was hardly the most popular person in the company, and I walked into his outer office just in time to catch his matronly secretary facing out the window with her sweater pulled up around her shoulders. At first, I thought she was flashing her fellow workers as they arrived in the employee parking lot below. Then she turned toward me in surprise. Before she could pull the sweater back down, I caught a quick glimpse of the tee shirt she was wearing underneath. It read: "Mistakes have been made. Others will be blamed."
2012年9月18日星期二
detriot red jersey
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